Chase Personal Banking
JPMorgan Chase (Contract) · San Francisco, CA
Role
UX Designer
Year
Oct 2014 – May 2016
Chase Mobile app — redesign of Payments and Pay Bill flows, cardless ATM OTP, and responsive web payments for Credit Card and Auto-loan.
- Led responsive redesign of the Chase Personal Banking payments website.
- Designed next-generation payment and Pay Bill flows for Chase Mobile.
- Designed the cardless ATM One Time Passcode feature for iOS and Android.
Chase Mobile — Payments / Pay Bill
Project
Chase Mobile app — Redesign of Payments, Pay Bill flows. The goal of the design is to simplify payment tasks for Chase native mobile app consumers within a newly evolving design platform.
My Role
Design iterations — Next generation payment / move money concepts. Created prototypes alternatives. Iterated Pay Bill flows with user testing.
Challenges
Payment flow simplification. Scaling the payment form for all payment products. Identify and optimize payment input form entry and touch points.
Chase Mobile ATM — One Time Passcode
Project
Chase mobile ATM — One time passcode. The goal of the design is to introduce a new way for Chase mobile app consumers to withdraw cash from a Chase eATM with just a one time passcode generated within the app.
My Role
Interaction + Visual design. Collaborated with Product stakeholders. Iterated and delivered key screens for iOS and Android device layouts.
Challenges
Multiple entry points — authenticated vs unauthenticated. New Product feature integration work with service limitations.
Chase Responsive Web — Credit Card / Auto-loan Payments
Project
Responsive redesign of www.chase.com for Credit card and Auto-loan payments.
My Role
Interaction designer — Worked with product stakeholders from distributed teams. Delivered key UX documentation — annotated wireframes for different device layouts.
Challenges
UX Refresh: Create a seamless coherent, consistent experience in alignment with design principles: Simple, Human, Capable, Interoperable, Accessible. Work within API Service Limitations.
