Selected Work
Every
project,
one page.
A decade of product design across fintech, enterprise, and AI — from early freelance to leading at ServiceNow.
ServiceNow
— Employee Experience
ServiceNow · San Jose, CA
Role
Staff Product Designer — Unified Employee Experience
Challenge
How might AI capture employee intent and orchestrate complex enterprise workflows without requiring navigation?
Impact
- Transitioned to UEX to lead AI-native employee experience design, bringing cross-product perspective.
- Shipped Employee Works — a conversational chat-based employee experience within catalog authoring constraints.
- Leading design for Move Works catalog experience.
ServiceNow
— Workplace Service Delivery
ServiceNow · San Jose, CA
Role
Staff Product Designer — Workplace Service Delivery
Challenge
Building an enterprise workplace platform from the ground up — from zero to $3B, as the team's first designer.
Impact
- First designer on the WSD team; scaled product from initial market adoption (2020) to mature enterprise platform (2024).
- Contributed to Employee Workflows business — ~29% of total ACV (~$3B of $11B revenue in 2024).
- Led end-to-end design for Map Studio and Reservation Management — 49% customer install rate, 31% active usage for Reservation Management; 47% for Indoor Mapping.
Google Payments Platform
Filter (Consulting for Google) · Mountain View, CA
Role
Senior UX Designer — Payments Platform UX team
Challenge
The Payments Platform UX team's goal was to provide Google users with their preferred payment method anywhere in the world. The team worked across 500+ forms of payments, 204 locales, and 1.4 billion people, working closely with Google partners to add new payment methods to their purchase flows.
Impact
- Designed eMoney payment flows for Japan users across YouTube and Play — $46M in incremental revenue.
- Designed PSD2 3DS2.0 risk-based authentication experience across 6+ Google products — influenced the industry standard for European payment security guidelines.
- Met with industry peers from Microsoft and Sony to help define 3DS2.n guidelines for emerging IoT devices like smart TV.
PayPal Partner Servicing
Cognizant Technology Solutions (PayPal) · San Jose, CA
Role
Hybrid designer: Interaction + Visual design. Solution discovery, Feature prioritization with 3-in-a-box team, Usability study learnings based design iterations, Delivery of design assets.
Challenge
Partners had to use multiple tools and channels to resolve issues and manage their business, causing significant operational overhead and delays. Support and issue resolution took too long because of manual and offline processes. Partners had no way to proactively monitor their business with PayPal or take action to mitigate risks.
Impact
- Conducted partner interviews across NA and EMEA to define the servicing experience.
- Designed the servicing portal with real-time merchant activity dashboards, business insights, and notifications for two target personas.
Chase Personal Banking
JPMorgan Chase (Contract) · San Francisco, CA
Role
UX Designer
Challenge
Payment flow simplification. Scaling the payment form for all payment products. Identify and optimize payment input form entry and touch points.
Impact
- Led responsive redesign of the Chase Personal Banking payments website.
- Designed next-generation payment and Pay Bill flows for Chase Mobile.
- Designed the cardless ATM One Time Passcode feature for iOS and Android.
Wallyhome
WallyHome · San Francisco, CA
Role
Interaction designer, User studies. Delivered Responsive design of Wallyhome Dashboard and account settings pages.
Challenge
2 person UX team in a fast paced start up environment. Hub+Sensor System installation, System Usage, System management.
Impact
- Designed the responsive dashboard and account settings for WallyHome's hub and sensor system.
- Conducted user studies to inform onboarding and system management flows.
BotCentral
BotCentral · San Francisco, CA
Role
Created sample Hi-Fidelity mock-ups of Facebook messenger apps for Kate Spade's e-commerce product categories, Airbnb help queries from a guest and Daily analytics on top products, orders and sale information to Shopify users.
Challenge
Identifying unmet needs of consumers in messenger bots. Brainstormed, Created quick mockups as sample design bots to pique the interest of developers visiting BotCentral.
Impact
- Created hi-fidelity Facebook Messenger bot mockups for Kate Spade, Airbnb, and Shopify to demonstrate conversational commerce to developers.
- Designed BotCentral's developer-facing portal experience.